Questions & answers

From four months: once all vaccinations are done and two weeks have passed since the last one. Before that, it’s up to the breeder, or to you at home, to get the puppy used to the comb and the bath.

It depends on the coat. Curly and long-coated dogs are bathed every 2–3 weeks, short-coated every 3–4 weeks, huskies and other Nordic breeds mostly during shedding season. Cats less often: once every 1–2 months, more often during shedding season. The exact timing for your breed is on its page, the “Visit frequency” button.

Four simple things. Brushing: curly and long coats every day, short coats once a week, always down to the skin, not just the surface, or mats form under the smooth surface. Paws: wipe or rinse after walks. Eyes: wipe once a week with a damp cotton pad. Ears: look once a week; if dirty or smelly, wipe the outer part only, never go inside. What to brush your breed with and how is on its page, the “Visit frequency” button.

We trim the nails, clip the hair between the paw pads and clean the ears. Services with a bath also include washing, drying and brushing out. Hygiene is part of every service.

Don’t cut or pull them out at home: it hurts and damages the coat. Bring your pet to us. Small mats we gently work out; a heavily felted coat we clip short and it grows back. To keep mats away, brush down to the skin as often as your breed’s page says.

Nails 10–15 minutes. A bath without a haircut 1.5–3 hours. Full grooming 2–4 hours. Royal SPA 3–4.5 hours. The bigger the dog and the thicker the coat, the longer it takes. The exact time for your breed and size is shown next to the price.

Walk your dog before the visit and don’t feed it an hour before. Bring a leash, or a carrier for a cat. If your pet has allergies, a skin condition or is afraid of the dryer, tell us when booking: we’ll choose the shampoo and pace.

Better not: most pets behave more calmly without their owner. We stay in touch the whole time and call when your pet is ready. If it matters to you, tell us when booking and we’ll work it out.

Yes. There is a bath with dead undercoat removal, and brushing without a bath for cats that can’t stand water. The price depends on coat length and weight, not the breed.

On a dog’s or cat’s first visit to our salon, Royal SPA, full grooming (including hand stripping) and cat services are 20% cheaper. A dog bath without a haircut, nails, mat removal and the individual service are not discounted. No code needed: the front desk applies it at payment. There is a second discount too: −10% on the next visit when you book it in the salon right after the service. Discounts don’t combine.